Service 05 · Automation

Business process automation that removes friction and risk

Remove the friction that compounds across thousands of daily decisions. We map, automate and de-risk the workflows, integrations and operational systems that keep your organisation moving in sync.

Automate a process See what’s included
  • Since 2014
  • Reply within 1 business day
  • NDA on request
  • English · Italiano · Português

In short

What is business process automation?

Business process automation (BPA) uses software to run repetitive, rule-based work, such as data entry, approvals, document handling, reporting and hand-offs between systems, without manual effort. Onesight Global maps your processes, automates them with integrations, workflows, RPA and AI, and assesses the operational risks along the way, so work moves faster, with fewer errors and a full audit trail.

Focus
Workflows, integrations, AI, RPA and risk
Since
2014
Engagement
Turnkey project, dedicated team or staff augmentation
Languages
English, Italian, Portuguese
Markets
Italy, the EU and Brazil
Response
Within one business day
Confidentiality
NDA on request

Sound familiar?

Where the hours disappear

  • Copy-paste between systems

    The same data typed into the CRM, the ERP and a spreadsheet, by people hired for better work.

  • Approvals stuck in inboxes

    Requests wait days for a signature nobody knew they were supposed to give.

  • Errors found too late

    A wrong invoice, a missed order or a compliance slip, discovered when the customer complains.

  • Risk you can’t see

    Single points of failure, undocumented workarounds and processes that live in one person’s head.

What we do

Process automation services

From repetitive tasks to complex decision chains, we engineer automation that frees your team for the work that moves the needle.

  • Discovery

    Process Mapping & Automation Roadmap

    We map how work really flows, not how the manual says it does, measure time and error rates, and rank processes by automation value and risk.

    • Interviews and process mining
    • As-is and to-be maps (BPMN)
    • Automation business case
    • Prioritised roadmap
  • Workflows

    Workflow & Approval Automation

    Approvals, onboarding, procurement and requests that route themselves, chase themselves and leave a complete audit trail.

    • Approval and sign-off flows
    • Forms to workflows
    • Reminders, escalations and SLAs
    • Audit trail for every step
  • AI automation

    AI-Powered Automation & Document Processing

    AI that reads invoices, orders, contracts and emails, classifies requests and drafts responses, with people approving anything above a risk threshold.

    • Intelligent document processing
    • Email and ticket classification
    • AI agents with human approval
    • Generated reports and summaries
  • Integrations

    System Integrations & APIs

    Connect ERP, CRM, e-commerce, accounting and HR systems, so data is entered once and flows everywhere it is needed, in real time.

    • ERP and CRM sync
    • Webhooks and event-driven flows
    • Custom connectors and APIs
    • Low-code or custom code, per process
  • RPA

    Robotic Process Automation (RPA)

    Software robots for the systems that have no API: legacy desktop applications, portals and screens, automated without replacing them.

    • Legacy and desktop applications
    • Portal and screen automation
    • Scheduled and triggered bots
    • Monitoring and exception handling
  • Risk

    Risk Assessment & Operational Resilience

    Identify threats before they identify you. We map operational risk, model its impact and build the controls and continuity plans that keep operations resilient.

    • Operational risk mapping
    • Business impact analysis
    • Controls and monitoring
    • Business continuity plans
Automate a process

How we work

How we automate a process

Every automation is measured before and after, with error handling and a manual fallback.

  1. Map

    Follow the work end to end: inputs, decisions, systems, exceptions and the people involved.

  2. Prioritise

    Score each process on volume, error cost, risk and complexity, and start where the payback is fastest.

  3. Automate

    Build the workflow, integration, AI step or robot, with logging, retries and alerts.

  4. Control

    Assess the risks of the new process, add controls and keep a person in the loop where it matters.

  5. Optimise

    Track time saved and errors avoided; every outcome feeds the next improvement.

Use cases

What companies automate with us

Departments where automation pays back fastest.

  • Finance

    Invoice capture, matching and approval, reconciliations and monthly reporting.

  • HR

    Onboarding and offboarding, accounts and equipment, contracts and leave requests.

  • Sales and customer service

    Lead routing, CRM hygiene, quotes, ticket triage and follow-ups.

  • Operations and supply chain

    Orders, stock updates, supplier communication and delivery tracking.

  • Compliance

    Evidence collection, controls and reporting, and whistleblowing channels with WBlow.

  • IT

    User provisioning, access reviews, infrastructure automation and CI/CD.

What you get

  • Process maps and automation roadmap
  • Production workflows, integrations and bots
  • Monitoring dashboards and alerts
  • Risk register and controls
  • Before and after metrics: time, errors, cost
  • Runbooks and training for your team

Technology

Platforms and tools we automate with

Workflow and low-code

  • n8n
  • Make
  • Zapier
  • Microsoft Power Automate

RPA and AI

  • UiPath
  • Power Automate Desktop
  • LLMs
  • OCR and document AI

Integration

  • REST
  • GraphQL
  • Webhooks
  • Kafka
  • RabbitMQ
  • Node.js
  • Python

Systems

  • SAP
  • Salesforce
  • HubSpot
  • Microsoft 365
  • Google Workspace

Why Onesight

One accountable partner, since 2014

  • One accountable partner

    Strategy, engineering, security, automation and design under one roof since 2014, so nothing falls between vendors and one team answers for the result.

  • We run what we build

    Adam, our autonomous sales agent, and WBlow, our EU whistleblowing platform, are our own products in production. Client work gets the same standard.

  • Engineering discipline, everywhere

    Code review, automated tests, security and performance budgets are part of every engagement, not an upsell. What we hand over is documented and maintainable.

  • European contracts, three languages

    EU clients contract with GoLittle (VAT IT13053300961) under Italian law. Our teams work in English, Italian and Portuguese, across Italy, the EU and Brazil.

FAQ

Automation: questions, answered

Which processes should we automate first?

High-volume, rule-based processes with clear inputs and outputs: data entry between systems, document processing, approvals, reporting and notifications. We score candidates on volume, error cost, risk and complexity, so the first automations pay back quickly.

What is the difference between RPA and API integration?

API integration connects systems directly through their interfaces, which is faster and more robust. RPA mimics a person using a screen and is the right choice when a system has no API. We use integrations wherever possible and RPA where it is the only way in.

Can AI automate processes that need judgement?

Partly. AI can read documents and emails, classify requests and draft responses, with a person approving anything above a risk threshold. That keeps the speed of automation and the accountability of a human decision.

Do you use low-code tools or custom code?

Both. Low-code platforms such as n8n, Make or Power Automate are fast for standard workflows; custom code is better for high volumes, complex logic or strict security. We choose per process and document everything.

How do you manage the risks of automation?

Every automation gets a risk assessment, error handling, logging, alerts and a manual fallback. We also map the operational risks in the process itself, so automation reduces risk instead of hiding it.

What is a risk assessment?

A structured review that identifies what could disrupt your operations, such as system failures, fraud, supplier issues, data loss or human error, estimates likelihood and impact, and defines the controls and continuity plans that reduce them.

Will automation replace our staff?

It replaces repetitive tasks, not people. Teams move from copying data and chasing approvals to handling exceptions, customers and improvements.

Give your team its hours back

Tell us which process slows you down. We reply within one business day with how we would automate it.

Automate a process

Or write to hello@onesight.global · call +39 351 9073507